SCHOLASTIKAKnowledge Base Pvt. Ltd.
Master Service Agreement

Terms of Use &
Institutional SLAs.

Legal conditions, IP ownership, SLA commitments, and terms governing enterprise client partnerships with Scholastika Knowledge Base Pvt. Ltd.

Legal Vault ActiveEffective Date: July 2026Agreement v3.1

Legal & Contract Office

For custom enterprise Master Service Agreement (MSA) amendments or contract inquiries:

support@skbpl.com
01Section One

Acceptance of Master Terms

By accessing this website, utilizing our managed platforms, or executing a formal Statement of Work (SOW) with Scholastika Knowledge Base Pvt. Ltd., clients and corporate users explicitly agree to be bound by these Master Service Terms and all incorporated information security schedules.

These terms constitute a legally binding agreement. Any deviations or custom covenants must be formally ratified in writing by an authorized corporate signatory of Scholastika Knowledge Base Pvt. Ltd.

02Section Two

Intellectual Property Rights

Intellectual Property (IP) ownership is governed by strict, transparent guidelines established at contract execution:

Client Ownership (Work For Hire)
All custom software code, data structures, instructional materials, and unique deliverables engineered specifically for a client under an active SOW remain the exclusive intellectual property of the client upon final payment fulfillment.
Retained Pre-Existing Frameworks
Scholastika strictly retains ownership rights to pre-existing core software frameworks, proprietary algorithms, and internal methodologies utilized during service delivery, granting clients a perpetual license to use them as integrated into the final deliverable.
03Section Three

Service Level Agreements (SLAs)

Our IT engineering, Software-as-a-Service, and Business Process Outsourcing practices operate under mathematically defined uptime and operational accuracy SLAs.

  • Cloud Architecture: Target uptime of up to 99.99%, supported by auto-scaling and redundancy engineering.
  • BPO Processing: Sub-24h turnaround SLAs for standard data validation and transcription.
  • Support Response: Tiered response matrices guaranteeing rapid mitigation of Sev-1 critical incidents.

Specific SLA credits, tolerances, and financial remedies are strictly governed by the individual client SOW and Master Service Agreement schedules.

04Section Four

Confidentiality & Non-Disclosure

Absolute confidentiality is paramount. Both parties mutually agree to maintain strict confidentiality regarding proprietary source code, patient healthcare data, financial ledgers, trade secrets, and operational processes accessed or exchanged during the lifecycle of service delivery.

This obligation survives the termination of any active SOW. All internal teams and deployed talent pods operate under strict Non-Disclosure Agreements (NDAs) enforced by Scholastika's legal governance board.